• Bamboo Train, Battambang, Cambodia
  • Sunrise Angkor Wat, Siem Reap, Cambodia
  • Kulen Waterfall, Siem Reap, Cambodia
  • Central Market, Phnom Penh, Cambodia
  • Independent Monument, Phnom Penh, Cambodia
  • Royal Palace, Phnom Penh, Cambodia
  • Sihanouk Ville, Cambodia
  • Sihanouk Ville, Cambodia
  • Kep City, Kompot province, Cambodia
  • Bokor mountain, Kompot, Cambodia
  • Angkor Wat, Siem Reap, Cambodia.
  • Bayon Temple, Siem Reap, Cambodia
  • Ta Prohm Temple, Siem Reap, Cambodia
  • Mondulkiri, Cambodia
  • Hill Tribes, Rattanakiri, Cambodia
  • River Dolphin, Stung Treng, Cambodia
  • Preah Vihear Temple, Preah Vihear, Cambodia
  • Phnom Banan, Battambang, Cambodia
  • Wat Ek Phnom, Battambang, Cambodia
  • Ta Tai Waterfall, Koh Kong, Cambodia
  • Bicycle Riding, Siem Reap, Cambodia
  • Elephant Ride, Siem Reap, Cambodia
  • Horse Riding, Siem Reap, Cambodia
  • Flight of the Gibbon, Siem Reap, Cambodia

FAQs

 

    What happens if I make a booking and then do not confirm or pay?

    When you make an airline booking, we can hold the booking for a limited period of time, which depends on the availability of the flight and the airline. If we have not received confirmation from you after two emails or faxes, we will automatically cancel the booking.
    If you confirm the booking but arrange to issue and pay the ticket later, we will inform you of the deadline for payment. If you do not make payment before this deadline, the booking will be automatically cancelled

    Why are the prices not guaranteed for my booked air itinerary?

    The airline reserves the rights to change the fares at any time, and taxes and airport fees can also be changed at any time. We will inform you of the fare at the time that you inquire about the booking, but the fare is not guaranteed until the time that you issue the ticket.

    Do you have electronic air tickets?

    Most of the airlines are using electronic tickets except for some special routings so we can email or fax the tickets to the customer after issuing.

    What if need to cancel or change my itinerary?

    If you need to make changes or cancel your itinerary, please contact a customer service representative directly. Charges will depend on the policies of the airline with which you are booked. We will inform the cancellation policy of the airline before you purchase your tickets.

    When do I need to pay?

    All airline tickets must be paid for before or at the time of delivery of the ticket.
    Some airline carriers allow us to hold bookings for a limited period of time before paying for the ticket and issuing it.
    Your credit card will not be billed until we confirm availability of the flights and confirm that you would like to purchase and issue the ticket.

    How can I book a domestic or an international airline flight?

    Currently, we cannot check availability of these flights online. To inquire about a flight, please inquire online with our online support or send us an email at info@indochinaheritages.com, or by phone (+85588 4 266 266 English speaking) at our hotline as shown.

    Do children stay for free?

    Our room prices are based on nightly double occupancy. Kids under twelve usually stay for free if sharing bed with parents. Almost hotels and resorts accept maximum of 1 kid stay in parents' bed and breakfast for kids under 12 years is 50% of adult's prices.

    Your rates are per person per night?

    No, our rates is per room per night.

    When are compulsory meals and surcharges applied?

    Customers are kindly requested to pay for surcharges as well as compulsory dinners on Christmas, New Year and Lunar New Year....

    How can I request for an early check-in or late check-out time?

    Early check-in or late check-out be requested directly with the hotel. Extra charges might be applied.

    What does your hotel price include?

    The hotel prices on our website include all tax and service charge. However room rate may include or exclude breakfast depending on hotel policy.

    How do I receive the hotel confirmation?

    After we have confirmed the availability of the hotel, we will fax or email you final confirmation.

    What if need to cancel or change my reservation?

    If you need to make changes or cancel your itinerary, please contact a customer service representative directly.
    Charges will depend on the policies of the hotel.

    When do I need to pay? Do I need to pay in advance or can I pay at hotel?

    Unfortunately, at this time, we do not offer the ability to pay at the hotel. All hotel reservations must be paid in advance and immediately after booking the hotel. We cannot hold hotel bookings without payment.
    If you are paying by credit card online, your credit card will not be billed until we confirm the availability of the hotel.
    If you would prefer to pay by cash or bank transfer within Cambodia, we will confirm the availability of the hotel with you and make arrangements for payment.

    How can I book a hotel room?

    Simply select the hotel in which you would like to stay (or email or call us with your requests and we will make recommendations). Once you have selected a hotel, proceed with “Booking” and please fill out all customer information, as well as any special requests.
    We will confirm the availability of the hotel.

    What if I have problems with the tours?

    We have selected the best suppliers in Cambodia, Vietnam, Thailand, Myanmar and Laos, and we continue to gather feedback from customers in order to review the quality of these tours, in order to keep problems and issues to a minimum.
    If you have a complaint or issue with a tour that you purchase from us, however, we encourage you to bring it to our attention as quickly as possible so that we can work with both you and our suppliers to address your issue or concern directly.

    Do children receive discounted rates?

    Yes, we are a friendly children company, children enjoy discount from us. Under 2 years: free of charge. 2-<12 years without bed: 50 % of adult price. 2-<12 years with extra bed: 85 % of adult price. 2-<12 years in twin share: 90 % of adult price.

    Are there any hidden cost you do not mention? What about tipping?

    No, all inclusions and exclusions are mentioned at our final confirmation for your trip. It is customary, though not compulsory, to tip tour guides and drivers at the end of tours. Hotel porters and restaurant waiters should also be tipped.

    What if I have special needs for the tour?

    If you have special requirements – for example, if you have a large group or young children, if you are handicapped or have physical limitations, if you have special transportation needs, or if you are vegetarian or have other food allergies – please let us know, and we can work with both you and our suppliers to ensure that we can meet your needs.

    What if need to cancel or change my itinerary?

    You’re allowed to change your dates, if needed, at no additional cost as long as you give sufficient advance notice and availability exists.
    Cancellations of the tours usually involve a cancellation fee, which depends on how far in advance that you cancel. Please inquire directly for the change or cancellation policy for any particular tour!

    How do I book and pay for a tour?

    Once you have found a tour that you would like to book, please click on “Booking” and fill in your booking details (the dates that you would like to go, the number of people, any special requests). Once we confirm the availability, we will send you an email to confirm and a link for secure online credit card payment.

    How can I trust the quality of the tours that I buy from Vietravel?

    We enjoy a great reputation for value, integrity and professionalism and have used this to get the best deals we can. Here at INDOCHINA HERITAGE TRAVEL we think this is very important. Our whole team work very hard to consistently provide friendly, efficient service. We want to ensure that our travelers share a common view of the joys and challenges of travel.
    If you would like to pay by a method other than credit card (cash or bank transfer), please inquire with us directly


    Can I get the package refunded if I cancel my trip after issuing the package?

    It depends on the conditions of the packages that are given by the airline, however, the refund may be subject to refund fee or even not permitted.

    How long before departure do I have to pay for the package?

    Our package usually requires 3-9 days advance purchase.

    What is the maximum stay for this package? Can I extend my stay?

    Yes, you can definitely extend your stay. Extra night surcharges are specified in each package.

    How long is this package valid for?

    Please refer to the validity dates of each specific package and please note that the validity dates are usually for a short time with restrictions on ticket issuing deadline and travel period.

    How can I pay ?

    - We receive cash payment when you purchase services at our office in Cambodia.
    - For customers who purchase services on our website, we accept payment by credit card.
    - In case customers who purchase customized services we accept  payment by credit card and bank transfer.
    Credit Card: You provide us your credit card details. Our bank will inform you in advance of purchase of any credit card fees that may apply. Confirmation will be sent after payment.
    Bank transfer: Bank transfers can be made from your bank account abroad. We will provide you with our banking details at the time of confirmation of the booking.

    Which credit cards do you accept?

    We accept Visa, Master card, American Express, JCB cards, Diners Clup International.

    What currency are your prices displayed in?

    Unless marked clearly otherwise, all of the prices displayed on our website are in US Dollar.